• At Slipstream 3D, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

    1. What We Collect

    When you interact with us, we may collect:

    • Contact details: Name, email, phone number, shipping address

    • Order details: Product info, preferences, payment reference

    • Website activity: Pages visited, time spent on site, device/browser info (via cookies or analytics tools)

    2. How We Use Your Information

    We only use your information to:

    • Process and deliver your orders

    • Contact you about your order or support inquiries

    • Improve our products and website

    • Send occasional updates if you’ve opted in (e.g. lead time changes, product launches)

    3. Storage & Security

    We take data security seriously. Your information is stored securely via trusted platforms (like Squarespace, email, and payment gateways) with appropriate protections in place.

    We do not store your credit card or bank details directly. Payments are handled securely via third-party services like Stripe, PayPal, or your selected payment method.

    4. Sharing of Data

    We never sell or rent your personal information.
    We may share it with:

    • Delivery providers (for shipping your order)

    • Payment processors (to complete your payment)

    • Web tools (like analytics platforms, for performance tracking)

    These parties only receive the information needed to perform their service and are required to keep your data safe.

    5. Your Rights

    You can request:

    • A copy of the data we hold about you

    • Correction of inaccurate data

    • Deletion of your personal data (unless legally required to retain it)

    Just email us and we’ll sort it out promptly.

    6. Cookies

    Our website may use cookies or similar tech to improve your experience (like remembering your cart or tracking website performance). You can disable cookies in your browser if you prefer.

    7. Changes to This Policy

    We may occasionally update this policy. If we make any significant changes, we’ll let you know on our website.

    Contact Us
    If you have any questions or privacy concerns, feel free to reach out:
    projects@slipstream3d.com

  • We stand by the quality of our custom 3D-printed products and aim to ensure every customer is satisfied with their order. However, due to the made-to-order nature of our products, we have the following refund policy in place:

    1. Custom Orders
    All items are printed specifically to your setup and preferences. Because of this, we do not offer refunds for change-of-mind or incorrect order submissions. Please double-check your measurements and details before placing your order.

    2. Faulty or Damaged Items
    If your product arrives faulty, damaged in transit, or does not match the specifications you provided, please contact us within 7 days of delivery with photos and a description of the issue. We’ll work with you to resolve the issue—whether that means a replacement, reprint, or refund.

    3. Shipping Issues
    Once a parcel leaves our hands, it’s in the care of the postal service. If there’s an issue due to an incorrect address provided by the customer, we unfortunately can’t cover replacement or shipping costs. However, we’ll always do our best to assist in resolving the situation.

    4. Returns
    We do not accept returns for custom 3D-printed items. If you have a concern about your order, reach out and we’ll do our best to help.

    5. Refunds and Shipping Costs
    If a refund is issued, the cost of shipping is not included in the refundable value. Refunds apply only to the product portion of the order.

    Contact Us
    If there’s an issue or you’re unsure about something, just send us a message—we’re here to help.

  • We aim to get your order out the door as quickly and carefully as possible. All of our products are custom 3D printed to order, so please keep the following in mind when ordering:

    Processing & Lead Time

    • All orders are made to order. The standard lead time is 5-7 business days before dispatch.

    • During peak periods or if your order requires customisation, it may take slightly longer. We’ll always do our best to keep you updated.

    Shipping Options & Costs

    • Standard Shipping (within Australia): Flat rate of $15

    • Express Shipping (within Australia): Available for $20

    • International Shipping: Available from $35

    • International EXPRESS Shipping: Currently available on request – please contact us directly for a quote.

    All parcels are shipped via a tracked service. Tracking information will be provided once your item is dispatched.

    Delivery Timeframes

    Once dispatched, delivery times depend on your location and chosen shipping method:

    • Standard: 2–7 business days (Australia)

    • Express: 1–3 business days (Australia)

    • International: Varies by destination – we’ll provide an estimate at the time of order.

    Shipping Responsibility

    • We ship to the address provided at checkout or in your submitted form. Please ensure all details are correct.

    • Slipstream 3D is not responsible for delays caused by couriers, customs, or incorrect addresses provided by the customer.

    • If your parcel is lost or delayed, we’ll do what we can to assist, but it’s ultimately in the hands of the courier.

    Combined Orders / Special Requests

    If you’re ordering multiple items or have a specific shipping request, get in touch—we’re happy to help where we can.

  • By accessing our website or placing an order with Slipstream 3D, you agree to the following terms and conditions. Please read them carefully.

    1. Products & Custom Orders

    • All products are made to order based on the specifications you provide.

    • It is your responsibility to ensure all measurements and details are accurate when submitting your order.

    • We may refuse or cancel any order if we suspect misuse, inaccurate information, or for any other reasonable cause.

    2. Pricing & Payments

    • All prices are listed in AUD.

    • Payment is required upfront unless otherwise arranged.

    • We reserve the right to update prices at any time without notice.

    • Hardware (bolts, spacers, etc.) included with your order is stated clearly—bottle cages are not included unless specified.

    3. Shipping & Delivery

    • See our [Shipping Policy] for full details.

    • Once your order is dispatched, shipping is handled by third-party carriers.

    • We are not responsible for delays, lost parcels, or incorrect addresses provided at checkout.

    4. Refunds & Returns

    • See our [Refund Policy] for full details.

    • Custom orders are not eligible for change-of-mind returns.

    • If a refund is approved, shipping costs are not refunded.

    • If returning a non-faulty item, return postage is at the customer’s expense.

    5. Intellectual Property

    • All product designs, branding, and content on this site are owned by Slipstream 3D.

    • You may not copy, distribute, modify, or reproduce any part of our designs or branding without written permission.

    • File sharing or redistribution of custom 3D models provided to you is strictly prohibited.

    6. Product Use

    • Our parts are designed for specific cycling applications.

    • Use is at your own risk. Always check fit and function before use.

    • Slipstream 3D is not liable for any injury, damage, or loss arising from misuse or improper installation of any item.

    7. Website Use

    • You agree not to misuse this website, hack, or attempt to access unauthorised areas.

    • We reserve the right to change content, policies, or product availability at any time.

    8. Governing Law

    These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled under Australian legal jurisdiction.

    Contact Us
    If you’ve got questions, concerns, or need clarification, feel free to get in touch: projects@slipstream3d.com